Their response was that it was beyond technical supports capabilities, but, I could pay $125/hour for someone to help. I needed a knee wall that started at 42" high and tapered to 34" high. Yesterday I contacted them to get an answer on what I assumed would be an easy question (I searched the online tools but got nothing). Sometimes they would answer my questions but mostly referred me to their online tools, one of which is other users answering questions - how. In 11 years I have contacted technical support 18 times (less than twice a year). I have taken advantage of the free courses they offer but otherwise have figured things out by trial and error. I am pretty much self taught because the training classes are ridiculously expensive. The initial cost is high and the yearly "technical support" is up to $525. Cons: I am a kitchen & bath designer and have used Chief Architect for 11 years.
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